On-Time Delivery & Service Level Dashboard
Track OTIF performance, quantify the cost of delivery failures, and identify root causes. Model the revenue impact of service improvements.
Failure Root Causes
Late and short shipment breakdown
Improvement Levers
Ranked by annual savings potential
Monthly OTIF Trend
On-time delivery and OTIF performance by month
Executive Recommendations
Prioritized service level improvements
Methodology
OTIF = On-Time % × In-Full %. Failure costs = penalties (late shipments × penalty rate) + claims (damaged × claim cost) + redelivery (30% of late × redelivery cost). Revenue at risk = annual revenue × retention impact × (1 − OTIF/100). Root causes allocated from industry benchmarks.